I was in the bank today with my wife at the counter service section. A girl goes to the next counter, hands over a card to withdraw money. The member of staff asks why she doesn’t use the machine but the girl says she’s exceeded her daily limit.
The member of staff asks for her to sign a withdrawal slip. The signature doesn’t match.
The member of staff asks if she has any other ID. She doesn’t.
The member of staff asks her to fill out her date of birth and memorable name. She gets the name wrong and goes through a few but still doesn’t get it right.
The girl then says to leave it as she’ll borrow the money from a friend at which point the member of staff says that she’ll authorise the withdrawal.
Errrm. What’s the point of all those questions and systems if you don’t stick to them?